Goldenvale ("we," "our," or "us") is committed to protecting the privacy and personal information of our residents, their families, and website visitors. This Privacy Policy explains how we collect, use, protect, and share information when you interact with our senior living community services or visit our website.
By using our services or website, you consent to the practices described in this policy. If you have questions about our privacy practices, please contact us at [email protected].
We collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Health Information: Medical history, current medications, dietary requirements, mobility needs (for residents and prospective residents)
- Emergency Contacts: Names and contact details of family members or designated representatives
- Financial Information: Payment details for services (processed securely through third-party payment providers)
When you visit our website, we may automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our site
- Referring website or source
We use collected information for the following purposes:
- Service Delivery: Providing residential care, coordinating healthcare, preparing meals according to dietary needs
- Communication: Responding to inquiries, scheduling tours, sending updates to families about residents
- Safety and Security: Ensuring resident wellbeing, emergency response, facility security
- Website Improvement: Analyzing site usage to enhance user experience
- Legal Compliance: Meeting Thai regulatory requirements for senior care facilities
We may share your information with:
- Healthcare Providers: Physicians, specialists, hospitals as needed for resident care coordination
- Service Providers: Third parties who assist with operations (payment processing, housekeeping supplies) under confidentiality agreements
- Family Members: Designated emergency contacts and authorized representatives as specified in resident agreements
- Legal Authorities: When required by Thai law or to protect safety
We do not sell personal information to third parties for marketing purposes.
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure storage of physical records in locked facilities with restricted access
- Encrypted transmission of sensitive data through our website
- Regular staff training on confidentiality and data protection
- Access controls limiting information to authorized personnel only
While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security.
Our website uses cookies and similar technologies to enhance functionality and analyze site traffic. You can control cookie preferences through your browser settings. For detailed information, please see our Cookie Policy.
Under Thai law and our policies, you have the right to:
- Access: Request copies of personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Objection: Object to certain processing activities
- Withdrawal: Withdraw consent for data processing where consent was the basis
To exercise these rights, please contact us at [email protected].
We retain personal information for as long as necessary to provide services and comply with legal obligations. Resident health records are maintained according to Thai healthcare regulations. After retention periods expire, we securely delete or anonymize information.
Our services are intended for seniors aged 60 and older and their adult family members. We do not knowingly collect information from individuals under 18 years of age.
Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top indicates when the policy was most recently revised. Continued use of our services after changes constitutes acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Goldenvale Senior Living
Email: [email protected]
Phone: +66 2 582 3946
Address: 156/9 Chaeng Watthana Road, Pak Kret, Nonthaburi 11120, Thailand